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Being open: communicating patient safety incidents with patients, their families and carers

Reference number
1097
Central Alert System (CAS) reference
NPSA/2009/PSA003
Issue date19 November 2009
Action date (if applicable) (date field)23 November 2010
DH Gateway reference
13015
TypeAlert

In 2005, the NRLS issued guidance on communicating effectively with patients when things go wrong. Following changes to the NHS since the launch, the NRLS has reviewed the guidance and developed a new Being open framework.

 

The new framework is a best practice guide for all healthcare staff, including boards, clinicians and PALS. It explains the principles behind Being open and outlines how to communicate with patients, their families and carers following harm.

 

Open and honest communication with patients is at the heart of health care. Research has shown that being open when things go wrong can help patients and staff to cope better with the after effects of a patient safety incident.

 

Healthcare staff may be fearful of upsetting the patient, saying the wrong or admitting liability. This guidance and the associated actions outlined in the Alert, provide reassurance that Being open is the right thing to do, and encourage NHS boards to make a public commitment to openness, honesty and transparency.

 

Being open: communicating patient safety incidents with patients, their families and carers
Being open: communicating patient safety incidents with patients, their families and carers - 206 KB 1097 | Being open: communicating patient safety incidents with patients, their families and carers | Alert | 2009.11.19 | v1
Being open | supporting information
Being open | supporting information - 60 KB 1097 A | Being open | supporting information | patient safety alert | 2009.11.19 | v1
Further guidance for implementing Being open Alert
Further guidance for implementing Being open Alert - 43 KB 1097 C | Further guidance for implementing Being open Alert | Being open | 2010-08-25 | v1