Please note that the National Patient Safety Agency is being abolished, as outlined in the report of the arms-length body review. The priority of the Agency is now to focus on closing down and transitioning key functions, which means that we are now no longer able to provide our full range of services and may not be able to reply to your query as quickly as we would normally aim to.
The National Reporting and Learning System will continue under the auspices of the NHS Commissioning Board. We would like to reinforce the importance of NHS organisations continuing to report patient safety incidents in the usual way through the National Reporting and Learning System. This is so that trends in safety incidents can be identified and acted upon as early as possible.
Frequently Asked Questions
Patient Booklets for Anticoagulants (Warfarin), Insulin, and Lithium
The patient booklets can be ordered from 3M Security Printing and Systems Limited on the following contact details:
Please note that there is a charge for this publication - 3M will be able to advise you on this.
Patients Reporting an Incident
If you are a patient who wants to file a complaint or report an incident, unfortunately, the NPSA is unlikely to be able to assist you as it is not within our remit to give advice on individual cases.
The Department of Health's NHS complaints guidance, in the first instance, recommends that you contact either the Patient Advice and Liaison Service (PALS) or the complaints manager at the NHS trust, who may be able to resolve your concerns on the spot, or alternatively can provide you with details of how to complain or raise concerns.
The Department of Health's complaints guidance will offer further advice. Please also consult the Patient Advice and Liaison Services (PALS) website, where you can search for the contact details of your local PALS office, which can help you through the complaints process.
Questions about cleanyourhands
Please note that the cleanyourhands campaign is now complete, and unfortunately we are not able to provide further support for the programme. Details about the campaign can be found at the cleanyourhands website.
Questions about Matching Michigan
Please note that the Matching Michigan programme is now complete, and unfortunately we are not able to provide further support for the programme. All tools and resources needed to support your continued commitment to reducing CVC-BSIs can be found at Patient Safety First.
Questions about NRLS Reporting
If you are a member of staff with a question about NRLS Reporting please read the Frequently Asked Questions on the the NRLS Reporting website.
Questions about Registering to Receive Alerts through the Central Alerting System (CAS)
Please note that requests regarding the Central Alerting System (CAS) and registration for emailed alerts should be sent to the Department of Health CAS team by email at safetyalerts@dh.gsi.gov.uk.
Freedom of Information Act (FOI) Queries
If you would like to make a formal request under the Freedom of Information Act, please email foi@npsa.nhs.uk to help us ensure it is dealt with promptly.
Other Queries
National Patient Safety Agency
4-8 Maple Street
London W1T 5HD
T: 020 7927 9500
E: Enquiries email
