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Being Open framework

Reference number
1097
Central Alert System (CAS) reference
NPSA/2009/PSA003
Issue date19 November 2009
DH Gateway reference
13015
TypeGuidance
The effects of harming a patient can be widespread. Patient safety incidents can have devastating emotional and physical consequences for patients, their families and carers, and can be distressing for the professionals involved.

Being open about what happened and discussing patient safety incidents promptly, fully and compassionately can help patients and professionals to cope better with the aftereffects.

Openness and honesty can also help to prevent such events becoming formal complaints and litigation claims.

The National Patient Safety Agency (NPSA) has developed this updated framework to demonstrate how to strengthen the culture of Being open within healthcare organisations.

This framework provides best practice guidance on how to create an open and honest environment.
Being open framework
Being open framework - 511 KB 1097 B | Being open framework | 2009.11.19 | v1